G.I.F.T. Steps for Customer Service

This is an immersive scenario-based eLearning course designed to help improve customer service satisfaction rate by providing easy-to-follow actionable steps for the Customer Service Staff.

My Roles: Project Lead, SME, Instructional Design, Data Collection and Analysis, Action Mapping, Storyboarding, Visual Design, Mockups, eLearning Development

Tools Used: Articulate Storyline, Adobe XD, Vyond, Miro, Google Docs

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Familiarisation for New Joiners

This is a structured eLearning course designed to replace on-site induction training to increase effectiveness and ROI.

My Roles: Instructional Design, Need Analysis, Content Design, eLearning Development

Tools Used: Articulate Rise, Video Editor, Google Docs

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