Hi, I'm Gwen.
I am a Learning Experience Designer/ Instructional Designer/ eLearning Developer
I create impactful and immersive learning experiences to solve your business problems with measurable results.
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Featured Project
Featured Project
GIFT Steps for Customer Service
GIFT Steps for Customer Service
Is your customer service training too generic and not impactful?
Try this immersive scenario-based eLearning course designed to help improve customer service satisfaction rate by providing easy-to-follow actionable steps for the Customer Service Staff.
See what other people are saying
See what other people are saying
Alexander Newcomber
EAL Teacher and Instructional Designer, Thailand
"Fantastic work- incredible details for the needs analysis of GIFT Steps eLearning course. The statistics add real validity to the design choices. The prototype is impressive. I really like the animation style, and it certainly seems fit-for-purpose!
"Fantastic work- incredible details for the needs analysis of GIFT Steps eLearning course. The statistics add real validity to the design choices. The prototype is impressive. I really like the animation style, and it certainly seems fit-for-purpose!
The personalisation by using the person's name is really cool. I also like the instructional page on how to navigate/change audio volume, and the sound effects! "
The personalisation by using the person's name is really cool. I also like the instructional page on how to navigate/change audio volume, and the sound effects! "
Ryan Johnson
Human Capital Development Director, International Water Distribution Co., Saudi Arabia
(Former T&C Manager, Dubai Metro, UAE )
"Gwen was one of the most effective trainers and people managers that I have had the pleasure to work with. She is extremely personable whilst maintaining very professional relationships with her team members, peers and higher management. During the two years we worked together she constantly drove for improvements to how we did business. Her legacy is the extremely capable team she has grown and who continue to deliver to the highest standards."
"Gwen was one of the most effective trainers and people managers that I have had the pleasure to work with. She is extremely personable whilst maintaining very professional relationships with her team members, peers and higher management. During the two years we worked together she constantly drove for improvements to how we did business. Her legacy is the extremely capable team she has grown and who continue to deliver to the highest standards."
Bruce Kemp
HSEQ Director, RATP Dev, Australia
(Former SAE Director, Dubai Metro, UAE)
"Gwen is a professional, dedicated and committed leader. Her depth of learning and development skills across rail operations has included assessment, verification and building both Learning Management Systems and Competency Management Systems. She has a thorough understanding of principles of learning, cultural diversity and teaching people of a variety of backgrounds, experiences and cultures placing great emphasis on the importance of safety, well-being and customer service."
"Gwen is a professional, dedicated and committed leader. Her depth of learning and development skills across rail operations has included assessment, verification and building both Learning Management Systems and Competency Management Systems. She has a thorough understanding of principles of learning, cultural diversity and teaching people of a variety of backgrounds, experiences and cultures placing great emphasis on the importance of safety, well-being and customer service."
Chanok Sriruttanachanchai
OCC Training Specialist, Airport Rail Link, Thailand
"Gwen is such a wonderful person to work with, a great leader and excellent with either team work or as an individual. She is highly knowledgable in training fields, supportive and a role model for the team. She has top-notch skills for training! Her dedication and hard work played a huge role in the start-up company. Being professional in training and competency, she managed and completed all training documentation submissions for the whole company."
"Gwen is such a wonderful person to work with, a great leader and excellent with either team work or as an individual. She is highly knowledgable in training fields, supportive and a role model for the team. She has top-notch skills for training! Her dedication and hard work played a huge role in the start-up company. Being professional in training and competency, she managed and completed all training documentation submissions for the whole company."
Mohamed Shafraz
Training Specialist (Rail Operation), Dubai Metro, UAE
"Gwen is a people leader. She has demonstrated a strong work ethic and managed her team effectively by identifying the team dynamics. I was fortunate enough to get a COACH like her in my early stage as a trainer. She has demonstrated exceptional organizational skills and problem-solving ability. Also, She has influenced many of her teammates to get internationally recognized qualifications, I am one of them. She taught me so much while working with her hence I'm forever grateful."
"Gwen is a people leader. She has demonstrated a strong work ethic and managed her team effectively by identifying the team dynamics. I was fortunate enough to get a COACH like her in my early stage as a trainer. She has demonstrated exceptional organizational skills and problem-solving ability. Also, She has influenced many of her teammates to get internationally recognized qualifications, I am one of them. She taught me so much while working with her hence I'm forever grateful."
Clare Muthee
Tram Training Specialist, Dubai Tram, UAE
"Gwen is creative, result-oriented, motivated, and demonstrated leadership abilities within her team and Learning and Development Department. She is always willing to support and has contributed to solving challenges within her role using innovative ideas. Also played a pivotal role in soft skills training. She also gave me a lot of support in my role in Learning and Development especially related to using experiential learning skills."
"Gwen is creative, result-oriented, motivated, and demonstrated leadership abilities within her team and Learning and Development Department. She is always willing to support and has contributed to solving challenges within her role using innovative ideas. Also played a pivotal role in soft skills training. She also gave me a lot of support in my role in Learning and Development especially related to using experiential learning skills."
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