Hi, I'm Gwen.
I am a Training Lead/ Learning Experience Designer/ Instructional Designer/ eLearning Developer.
I create impactful and immersive learning experiences to solve your business problems with measurable results.
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Featured Project
Featured Project
GIFT Steps for Customer Service
GIFT Steps for Customer Service
Is your customer service training too generic and not impactful?
Try this immersive scenario-based eLearning course designed to help improve customer service satisfaction rate by providing easy-to-follow actionable steps for the Customer Service Staff.
See what other people are saying
See what other people are saying
Evgeniia Rashchupkina
Product Manger • EdTech Expert
Netherlands
"I had the pleasure of working with Gwen on Bissell eLearning projects, and it was a great collaboration! I truly appreciate how effectively we structured our work together: our feedback rounds, weekly meetings, progress tracking - all made the process more transparent and efficient. And her ideas and well-structured brief made our work more enjoyable and fast. I highly recommend Gwen to anyone seeking a dedicated and insightful professional in the eLearning space!"
"I had the pleasure of working with Gwen on Bissell eLearning projects, and it was a great collaboration! I truly appreciate how effectively we structured our work together: our feedback rounds, weekly meetings, progress tracking - all made the process more transparent and efficient. And her ideas and well-structured brief made our work more enjoyable and fast. I highly recommend Gwen to anyone seeking a dedicated and insightful professional in the eLearning space!"
Alexander Newcomber
EAL Teacher and Instructional Designer, Thailand
"Fantastic work- incredible details for the needs analysis of GIFT Steps eLearning course. The statistics add real validity to the design choices. The prototype is impressive. I really like the animation style, and it certainly seems fit-for-purpose!
"Fantastic work- incredible details for the needs analysis of GIFT Steps eLearning course. The statistics add real validity to the design choices. The prototype is impressive. I really like the animation style, and it certainly seems fit-for-purpose!
The personalisation by using the person's name is really cool. I also like the instructional page on how to navigate/change audio volume, and the sound effects! "
The personalisation by using the person's name is really cool. I also like the instructional page on how to navigate/change audio volume, and the sound effects! "
Ryan Johnson
Human Capital Development Director, International Water Distribution Co., Saudi Arabia
(Former T&C Manager, Dubai Metro, UAE )
"Gwen was one of the most effective trainers and people managers that I have had the pleasure to work with. She is extremely personable whilst maintaining very professional relationships with her team members, peers and higher management. During the two years we worked together she constantly drove for improvements to how we did business. Her legacy is the extremely capable team she has grown and who continue to deliver to the highest standards."
"Gwen was one of the most effective trainers and people managers that I have had the pleasure to work with. She is extremely personable whilst maintaining very professional relationships with her team members, peers and higher management. During the two years we worked together she constantly drove for improvements to how we did business. Her legacy is the extremely capable team she has grown and who continue to deliver to the highest standards."
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